FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship all over the world?

No. We deliver exclusively in Europe.

Where do you ship your product from?

Our offices are located in the Paris region , in France . Our international warehouse is located in Europe.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us via email at broxbeautypro@gmail.com.

Some items are missing from my order, what should I do?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: broxbeautypro@gmail.com; and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in the Paris region in France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at: broxbeautypro@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the return is made within 30 days of the date of the order and the product(s) concerned are not on sale or used. For more information, please read our refund policy.